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Frequently Asked Questions

Have a question about We have the answer!

Please browse our Frequently Asked Questions for information on If you don’t see any answer to your questions, or want to speak directly to us, please email us at or call 1-888-533-9842 to speak to a Patient Service Representative.

What is your return policy?

The B.C. College of Pharmacists prohibits a pharmacy from accepting for return to stock or reuse any drug that has been previously dispensed. (see Pharmacy Operations and Drug Scheduling Act ?By-Laws section 22)

Can my provincial insurance plan be billed?

Yes, currently we can bill British Columbia and Alberta Provincial insurance plans as well as Nexgenrx, Telus Health, Manitoba Blue Cross, Green Shield, Medavie Blue Cross, Claimsecure, Express Scripts and Alberta Blue Cross. Just email or fax us a copy or photo of your benefit card and we can provide you with an updated quote.