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Frequently Asked Questions

Have a question about We have the answer!

Please browse our Frequently Asked Questions for information on If you don’t see any answer to your questions, or want to speak directly to us, please email us at or call 1-888-533-9842 to speak to a Patient Service Representative.

How much is the shipping cost?

We ship for free using CanadaPost. However, for a quicker delivery in and around Vancouver, BC, we use a third party logistics service – Wyngit.

When will I receive my order?

Canada Post delivers between 2-5 days. For deliveries in and around Vancouver, BC, we offer < 12 hours turnaround from when we have all the documents required to process the order.

Do you offer courier delivery?

For any special request on delivery, please speak with our Patient Service Representative.